Contact Us

usmanshakh14@gmail.com

1. Introduction

Thank you for choosing Sama al dana design and artwork service for your design needs. We strive to deliver high-quality design services and ensure client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our design services. By engaging our services, you agree to the terms set forth in this policy.

2. Refund Eligibility

Refunds may be considered under the following conditions:

  1. Cancellation Before Work Begins: If you cancel the project before any work has commenced, you may be eligible for a full refund of the deposit, minus any administrative fees incurred.
  2. Cancellation After Work Commences: If you cancel the project after work has begun, you may be eligible for a partial refund based on the work completed up to the cancellation date. The deposit is generally non-refundable.
  3. Dissatisfaction with Initial Concepts: If you are not satisfied with the initial design concepts provided, you may request revisions. If the revisions do not meet your expectations, a partial refund may be considered, depending on the progress of the project and the terms agreed upon.
  4. Completed Work: Refunds are not available for completed projects where the final designs have been delivered and approved by the Client.

3. Requesting a Refund

To request a refund, you must contact us in writing within [number] days of cancellation or dissatisfaction. Your request should include:

  1. Project Details: Provide details about the project, including the date of cancellation and any relevant documentation.
  2. Reason for Refund: Clearly state the reason for your refund request.

4. Refund Process

  1. Review: Upon receiving your refund request, we will review the request and determine eligibility based on the project status and the terms of this policy.
  2. Approval: If your refund request is approved, we will process the refund within [number] business days.
  3. Method of Refund: Refunds will be issued using the same payment method used for the original transaction. If this is not possible, we will arrange an alternative method of refund.

5. Non-Refundable Fees

The following fees are non-refundable:

  1. Deposit: The initial deposit paid to commence the project is generally non-refundable, except in cases where the project is canceled before work begins.
  2. Administrative Fees: Any administrative fees or costs incurred during the project are non-refundable.

6. Dispute Resolution

If you have any disputes or concerns regarding our Refund Policy, please contact us to resolve the issue amicably. If we are unable to reach a satisfactory resolution, disputes may be addressed through us.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all refund requests made after the date of the update.

8. Contact Us

For any questions or concerns regarding this Refund Policy or to request a refund, please contact us at:

Sama Al Dana